USER GUIDE & POLICY

ACCOUNT DELETION GUIDE

Step-by-step guide to permanently delete your Aira account and associated data.

Operated by AIRA DOURADA – Comércio e Serviços, Lda | Republic of Angola

How to Delete Your Account (Step-by-Step)

You can request permanent account deletion directly through the Aira mobile application at any time:

1

Log in to Your Account

Open the Aira app on your mobile device and log in with your credentials.

2

Go to the Profile Section

Navigate to your Profile / Account tab located on the navigation bar.

3

Find the Delete Account Button

Scroll to the bottom of the Account Settings menu and locate the Delete Account option.

4

Confirm and Continue

Review the on-screen warning and confirmation prompt, enter your password or verification code if requested, and tap Continue to confirm deletion.

Alternative Method: Request by Email

You may also request account deletion by sending an email from your registered email address to apoioaira.ao@gmail.com.

Your email request should include:

Active Reservations & Outstanding Matters

Please Note Before Deleting: Before an account can be deleted, users must resolve any:
  • Active or upcoming reservations;
  • Outstanding payments or payouts;
  • Refunds, chargebacks or damage claims;
  • Complaints, investigations or disputes.

Where necessary, Aira may delay completion of the deletion request until these matters have been fully resolved.

Information That Will Be Deleted

Following verification and resolution of outstanding matters, Aira will permanently delete or anonymise:

Information That May Be Retained

Aira may retain certain transaction and audit records where strictly necessary to:

Important Consequences

  • Account deletion is permanent: You will no longer be able to access your account or recover previous reservation histories.
  • Reinstalling the app: Removing or reinstalling the Aira app does not delete your account. You must submit an account deletion request using the steps above.
  • If you wish to use Aira again in the future, a new account will need to be created.

Need Assistance?

If you have any questions or require help deleting your account, contact our team:

Email Support apoioaira.ao@gmail.com
Management Email airadireccao.ao@gmail.com
WhatsApp +244 934 966 147
Company AIRA DOURADA – Comércio e Serviços, Lda (Angola)