AIRA PRIVACY POLICY

Aira respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected and used when you access the Aira mobile application, website, and related services.

Aira is operated by AIRA DOURADA – Comércio e Serviços, Lda, established in the Republic of Angola. This Policy applies to guests, clients, hosts, vehicle owners, experience providers, and other users of the Aira platform.

1. Information We Collect

Aira may collect information necessary to provide its services, including:

• Name, email address and telephone number;
• Account and profile information;
• Identity-verification documents, where required;
• Location information, with your permission;
• Booking and reservation details;
• Property, vehicle, experience or service-listing information;
• Payment and transaction information;
• Messages, support requests, reviews and complaints;
• Device, usage and technical information.

2. How We Use Your Information

Aira may use your information to:

• Create and manage your account;
• Process bookings, payments, cancellations and refunds;
• Connect guests and clients with hosts and service providers;
• Verify identities and listings;
• Provide location-based services;
• Provide customer and technical support;
• Prevent fraud and protect platform security;
• Investigate complaints, damage claims and disputes;
• Improve Aira's services;
• Comply with legal and regulatory obligations.

3. Sharing of Information

Aira may share relevant information with hosts, guests, clients, vehicle owners and experience providers when necessary to complete a reservation.

Information may also be shared with approved providers supporting payment processing, maps, communications, hosting, analytics, security and technical services.

4. Location Information

With your permission, Aira may use your device location to show nearby listings, determine your current location, support maps and improve search results.

You may disable location access through your device settings, although some app features may not function correctly.

5. Information Security and Retention

Aira applies reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Information is retained only for as long as necessary to provide services, resolve disputes, prevent fraud and meet legal, tax or regulatory obligations. Information that is no longer required will be securely deleted or anonymised.

6. Your Rights

Subject to applicable law, users may request access to or correction of their personal information. Users may also withdraw consent for optional data processing, including location access and promotional communications.

Account and personal information deletion requests are governed by Aira's separate Account Deletion Policy.

7. Children

Aira is intended for users aged 18 or older. Aira does not knowingly permit children under 18 to create accounts independently.

8. Updates to This Policy

Aira may update this Privacy Policy when its services, practices or legal obligations change. Material updates may be communicated through the platform.

9. Contact Information

For privacy questions or requests, contact Aira through its official channels: